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StoredIQ for Legal

IBM Design | Austin, TX

StoredIQ for Legal is an e-discovery tool designed to help enterprise legal departments and IT teams respond to litigation by querying insights on their data before collection. In a matter of hours, legal teams can make informed decisions on managing legal matters to eliminate complexity, pain, and expense.

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Design Team

Rose Newton (Design Manager)
Vickie Culbertson (Design Project Manager)
Derrick Ligon (Lead Visual Designer)
Noelle Hoffman (Visual Designer)
McKenzie Carlile (UX Designer)
Chengqi Zhu (FED/Prototyper)
Amanda McMicken (Visual Designer)
Meghan Corbett (Design Researcher)
Lincoln Neiger (Design Researcher)

My Role

I joined the team after the second release launched and was able to participate in the kickoff of the third release.

As the visual designer, I worked closely with my team to design a user-friendly product that unified the eDiscovery experience.
 


Understanding the User

We ran user interviews, contextual inquiries, market analysis, and industry research. From our findings we were able to understand user’s pain points.
 
Pain Point 1
When paralegals request custodial data from IT teams, they currently have very little visibility into the status of their request and have no good way to understand when they will receive the results.
Pain Point 2
IT teams are often asked to fulfill data requests over the phone, email or in person by paralegals. These ad-hoc requests tend to make the IT teams we talked to feel like they are in a constant state of emergency and overwhelmed.





Journey Mapping

Once we had a better understanding of our users, we went through a Design Thinking workshop where we discussed business priorities and created an As-Is scenario. After that we began sketching out a future To-Be and journey map. It’s important to create a thoughtful journey map so that the end users have the best experience possible.

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Matters

Transparency is everything to an eDiscovery team. With StoredIQ for Legal, the user can see the status straight from the fulfillment team.

The colors on this page play a big role in making sure the user is able to quickly see if there is something wrong.



Reports

Reports give the user an understanding of who is requesting data and how much. Reports can be requested and downloaded. If there are a lot of reports, they can be collapsed or expanded.


Tasks 

By letting users assign and edit data request priority, they can influence the distribution of tasks across roles.  The large numbers at the top of the page act as a reminder of what tasks are due this week, what tasks are new, and what tasks are unclaimed.








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